CEC COVID-19 Update

The safety and well-being of our members and employees is our top priority at Central Electric Cooperative. We encourage members to take the following steps during this health crisis:

  1. Pay Online or Use Secure Drop Boxes: To help limit unnecessary person-to-person contact during these uncertain times, CEC encourages members to consider some options to avoid coming into our service centers. You could sign-up for SmartHub—a web and mobile app—that allows you to pay your bills online securely. To use SmartHub online, please visit our website, cec.coop, and click on “Register for Online Access.” You may also download the SmartHub app through the Apple App Store or the Google Play store. Or, you may leave your payment in one of the locked drop boxes located in front of our Bend, Redmond, and Sisters Service Centers.
  2. Financial Assistance:  Central Electric is temporarily suspending residential disconnections and late fees for non-payment. Members who need to make payment arrangements should contact CEC to set-up a payment plan. Those who need additional financial assistance should talk with a Customer Service Representative about Project Helping Hand. To learn more, visit our website and click on Project Helping Hand under the Community tab.
  3. Be Wary of Scams: CEC also urges members to remain vigilant about cyber scams regarding COVID-19. Cyber actors may send emails with malicious attachments or links to fraudulent websites to trick victims into revealing sensitive information or donating to fraudulent charities or causes. Exercise caution in handling any email with a COVID-19-related subject line, attachment, or hyperlink, and be wary of social media pleas, texts or calls related to COVID-19.

CEC is focused on maintaining a healthy workforce, and keeping key personnel—such as lineworkers and customer service representatives—available so that we can provide the excellent service you expect from us.

Should you have any questions, please call 541-548-2144, and a CEC Customer Service Representative will be ready to assist you.