CEC Member Satisfaction Survey Still Open
Win a $500 credit off your February 2020 electric bill!
Time is running out, and we want to hear from you.
Central Electric Cooperative places a high value on delivering you, our members, with safe, reliable, low-cost electricity with excellent customer service. One way to measure our performance is to give you the opportunity to take a member satisfaction survey.
The questionnaire—generally conducted every two years—allows co-op members to grade our performance in key areas, including service reliability, rates, quality of customer care and communications. This survey also includes questions to gauge your interest in deploying energy-efficiency products in your home to help reduce energy use and adopting new technologies to manage your account.
Collectively, your responses not only provide critical input to our future planning and decision-making but informs us of how we are performing in real-time. Your feedback can affirm we are on the right track or, if needed, identify areas where we can improve.
This survey went live on September 15 and will remain open through October 15.
Available online to ensure greater participation, you can access the survey by clicking on www.cecsurvey2019.com. You will need to enter your account number to participate. If you don’t know it, please call 541-548-2144 and a customer service representative will assist you. You can access a link to the survey on CEC’s landing page at www.cec.coop. The survey should take five to seven minutes to complete. DHM Research of Portland conducts the survey. All responses will remain anonymous.
For your efforts, completion of the survey will automatically enroll you for a drawing to win a credit on your February electric bill: first place is $500, second place is $250 and third place is $100. If the award amount exceeds your bill, you may roll over the net credit to the following month’s electric bill. The drawing will be in early November, and we will notify the winners then. We will publish the names of the winners in January’s Ruralite.
Though participation is voluntary, your input plays a vitally important role in our efforts to provide you with quality service.
If you have already taken the survey, thank you for your time and participation. Your feedback is much appreciated.