Central Electric Resumes Disconnect Policy

Central Electric Cooperative will resume disconnects for unpaid utilities on Thursday, August 20. CEC had temporarily suspended disconnects for residential customers in March due to financial hardships placed on members due to COVID-19.

Over the last three months, CEC’s customer service representatives have attempted to contact members to help them stay current with their bills. CEC appreciates the overwhelming response from members who took steps to manage their outstanding balances by arranging a payment plan or who applied for financial aid from state and federal programs, and CEC’s Project Helping Hand.

If a customer service representative has not reached you, please contact CEC as soon as possible so we can work with you. There is still time to make other arrangements or seek financial assistance.

CEC offers a few convenient ways to pay your bill:

  • SmartHub online – visit cec.coop, and click on “Register for Online Access.” You may also download the SmartHub app through the Apple App Store or the Google Play store
  • By phone – call 541-548-2144 to speak to a customer service representative to pay with a credit card, anytime between 8:00 a.m. and 5:00 p.m. Monday through Friday.
  • Payment Drop Box – drop off payment in secure drop boxes available 24/7 in front of Bend, Redmond, and Sisters service centers.

Should you have any questions, please call (541)-548-2144, and a customer service representative will assist you.